Source ports are not specified since the port range is operating system dependent, and ports are dynamically selected. The endpoint tables specify the use of domain names, supernets, and a range of cloud destination ports for various purposes, including media, signaling, and registration traffic.Analytics and Live Reports Portals may be country-specific to comply with data-locality requirements.The Live Report Portal gives access to an add-on service and can be used with RingCentral call queues to create a basic call center based on the MVP system.The corresponding domains only need to be whitelisted if this functionality is used. The Analytics Login Portal provides Account Administrators insights into the RingCentral MVP system with actionable data.Service Web Portal provides access to administration and unified communication services after authentication has been completed via the Administrator/User Account Portal.After the Administrator/User is authenticated by the Login Service, the Discovery Service is used again to determine the appropriate API domain based on the configured account data. The Discovery Service points to the Login Process service. The API Discovery Service is used for client applications to dynamically discover their correct.The Administrator/User Account Portal is used to authenticate administrators and users to access any of the underlying communication and administration services, including MVP and Ringcentral Video (RCV).The RingCentral Company Website provides general information about RingCentral and products and does not require login.The RingCentral Website, Administrator/User Account Portal, API Discovery Service, and Service Portal Domain must always be whitelisted to allow administrators and users to access general information and RingCentral services.For example, if the Live Reports Portal is not used, the domain does not need to be whitelisted. Only the actual set of services that are used must be whitelisted.Detailed logs of each archive with success/fail status.Graphical reporting of archiving activity.Reporting on calls, texts, and team messaging with custom filters by date, call direction, cloud storage, from and to phone number, and archived status.Notation and flagging support for every communication item, customized reporting on calls, texts, and team messaging, customized batch downloads directly from UI. If the outage lasts longer than three days, we will backdate our processes to get every data-point missed.ĬRM integrations (server side call logging to CRM) If there is an outage, RingClone will automatically pick-up the call activity that was missed within three days. The system actively scans your activity on an ongoing basis. Our quality control team keeps a constant eye on archiving activity to help detect if there is an outage of some kind. RingClone tracks archiving stats in near-real-time. Set-up a custom configuration once, and your data is structured and archived accordingly. RingClone organizes, indexes, and monitors it.Īll data is automatically classified by user, date and time, extension number, email address, call center identifier, and more. All data exploration tools and monitoring tools utilize your data. Use Google Drive, Amazon S3, Azure Blob, OneDrive, Box.com, DropBox, or your on-premises storage.įulfill compliance requirements without sacrificing security or features. RingClone’s unique pass-through model sends all data to the destination of your choice, using configuration rules you provide. RingClone’s powerful search engine gives you access to navigate your data instantly, whether your business handles 100 calls per day, or 100,000 calls per day. Use the built-in compliance tool to download batches of content for compliance or for investigative reasons. RingClone provides free text search by name, extension, phone number, date, direction, duration, and much more for all your call activity. But first, lets highlight some differentiators of RingClone that benefit the end user: We created a comparison table (below) to highlight the differences between the two applications, and hopefully make your decision process easier. These choices usually come down to functionality, features, and cost. There are several differences between the two apps, and there are several reasons that someone may choose one or the other. We often get asked what the differences are between RingClone and the RingCentral Archiver.
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